SelfBank Mobile Knowledgebase :: I have successfully upgraded my user account (Mi or Mi-VIP) to a merchant account (mi-BIZ or Mi-ISO), however my status still shows User? What do I do to fix this problem? Why is this happening?

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I have successfully upgraded my user account (Mi or Mi-VIP) to a merchant account (mi-BIZ or Mi-ISO), however my status still shows User? What do I do to fix this problem? Why is this happening?

Please email us at customer@selfbankmobile.com if your status doesn't change within 48 hours, to notify us of this problem. The main reason for this type of error is if you paid via PayPal or credit card, it could take up to 48 hrs to be verified or the registered email address and/or user name is different from what SBM has registered on file. Please notify us the method of payment and email address used with that payment to match our records.