SelfBank Mobile Knowledgebase

Category » General Questions

There were 44 articles found in this category:

21. Can I have more than one SelfBank account?
    You can only have one SelfBank account per mobile phone number.
22. What types of bank accounts can be linked to SelfBank?
    Any bank account can be linked to your Selfbank account. Each bank account linked to your Selfbank account needs to be verified before you are able to use it to transact.
23. How many bank accounts can I link to my SelfBank account?
    There is no limit on the amount of bank accounts you can link to SelfBank.
24. How can I view the details of a transaction?
    You can view transaction details in your backoffice as well as print monthly account statements.
25. What if I forget my PIN?
    Access www.selfbankmobile.com Log in to your back office Click on “Settings” Click on “Change Settings” in the WAP/SMS Settings menu Input your new PIN number (PIN number must be at least 4 numbers) Click on “Save” to save your new pin
26. What if I forgot my Password?
    Go to www.selfbankmobile.com Click on the “Login” tab at the top of the page and click on “Forgot password” A new window with the title “PASSWORD RECOVERY” will appear, asking you to input your email address associated with your SBM account. Once you have e ...
27. When will SBM go live worldwide? Is SBM International?
    SBM is now live in Canada. SBM is currently in rapid deployment of its social commerce gateway. It's our foundations effort to open with a strong presence in Canada first, and then focus our efforts towards expanding in the USA in early 2010, and then Mexico and the UK in late 2010. SBM puts pr ...
28. Where can I use SelfBank?
    You can use SelfBank anywhere! At school, at work, restaurants or at the movies. You can even check your balance and request money riding the bus. Imagine the possibilities with SelfBank!
29. How do I get more information about SBM?
    To receive more information about SBM please email us at customer@selfbankmobile.com. Make sure to include as much information as possible about the nature of your inquiry to get the appropriate response. Please allow for up to 48 hours for you to receive reply from SBM’s customer service ...
30. Who will ensure the funds deposited into the accounts? Where does my money sit?
    All funds are held in a master trust account/separate business operating account with certified national and international banks that are insured with the FDIC and CDIC or equivalent in the Country of choice. SBM does not hold funds directly. However, SBM is not a bank. Any funds that you may a ...
31. Can I link multiple bank accounts and or debit/credit cards to my SBM account/mobile phone?
    Yes. Keep in mind your account has to be validated and not all Countries may support this feature.
32. How long does it take to do a SBM transaction?
    Seconds… Once the transaction is initiated, you will receive an SMS instantly asking for payment confirmation with your PIN. On replying, SBM will process the payment instantly and within 8-10 seconds give you a confirmation (during our BETA phase, transactions may take longer depending w ...
33. How is a SBM transaction via mobile made secure?
    SBM transactions are made secure at 4 levels: 1) The authorization SMS needs to come from your mobile ONLY and not any other number. 2) Every transaction is authenticated with your 4-digit PIN which is known only to you. 3) The dynamic generated code which varies for every transaction is an add ...
34. What makes the SBM M-Commerce Platform/Technology unique to what is already out there in the market place today?
    1 - World’s first P2P Mobile Social Commerce System in the palm of your hand that crosses over traditional brick and mortar and e-commerce transactions. 2 -Users can make bill payments, do mobile banking, make P2P transfers and make retail purchases using their cell phones. 3 -Designed to ...
35. Do you provide banners ads?
    Yes, the banners can be found under the "Inviters" button from the top main menu in your SBM account virtual back-office. On the following page click on the "banners" icon/image, to access the banners options. You will then be presented with several banners that contain different catch phrases ...
36. Are there any white-papers or step by step technical instructions on how the SBM technology works?
    During the pre-registration and BETA phase we have not released any white-papers or technical information and this is deliberate. We do not want to expose our technology and we want to continue giving our partner’s and affiliate’s that extra advantage. We plan on releasing an M-Comm ...
37. Why are the fees billed in Canadian dollars, if I live in the United Sates etc...?
    The price will be shown in Canadian dollars as we are based out of Canada. Our system and processing will automatically input the charge in Canadian dollars; however it will automatically make the conversion accordingly to the currency setup on your account. We have partnered with existing proc ...
38. What is SBM’s refund and cancellation policy?
    We have a 15 day 100% refund policy on any account sign up and account monthly fees paid during your first month as a member of SBM, excluding transfer, currency exchange, load, withdraw and interchange fees. You may cancel your account at any time, in order to avoid next month’s schedule ...
39. Is SBM a MLM?
    No. We are a P2P Social M-Commerce company that provides services to both consumers and businesses. We have an affiliate program that account holders are welcome to participate in. Affiliate programs are very common online, for example iTunes and EBay both have an affiliate program. We do welco ...
40. Privacy Policy
    What information do we collect? We collect information from you when you register on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may ...