SelfBank Mobile Knowledgebase

Category » General Questions

There were 44 articles found in this category:

1. SB Mobile Terms and Conditions
   SB MOBILE TERMS AND CONDITIONS JULY 9, 2009 REVISION Thank you for visiting the SB Mobile web site. These are important and legally binding terms and conditions that apply to your use of the services (the “Services”) offered through this site (the “Site”). By using t ...
2. What if I change my mobile number?
   No problem. You can have your SBM account details linked to your new mobile number instantly. Just log-in to your online SBM account and change your personal contact information.
3. What if I lose my mobile phone?
   No worries, without knowing your PIN, no one can use your phone to access your SBM account. Also, if you have informed your service provider to disable your connection, this will automatically ensure that your mobile can't be used for transacting. But you should inform SBM immediately so that w ...
4. After I make a purchase at a SBM merchant, do they have access to my personal account information?
   No. SBM does not share any of your financial information with merchants where you are transacting. The entire transaction happens between you and SBM. The merchant simply knows whether the payment was successful or if it was declined.
5. Can I change my PIN?
   Yes. You can change your PIN number right from your mobile (SBM WAP web site only) or you can access your SBM account online to change your PIN.
6. How do I know if a payment or funds transfer was successful or declined?
   Once you have entered your PIN, we process the payment and check for availability of funds. Within a few seconds you will receive a SMS from SBM confirming the charge with a transaction ID for your reference, or a declined notice due to lack of funds or lack of access to funds etc...
7. Does anyone else know my PIN?
   Not at all. You are the only person who knows your PIN. Your PIN is stored in our system in an encrypted format, meaning no one except the SBM system can verify your PIN. However, you must make sure that you do not disclose your PIN to anyone, as well as avoid saving it on your mobile phone. Ch ...
8. How secure are my personal and financial information?
   We comply with the most stringent global banking systems and processes for data storage and transaction processing. Rest assured that your data is as absolutely secure at every step. Please click on and review the Security link found at the bottom of our web site (www.selfbankmobile.com) for mo ...
9. Do I need to have a specific cellphone or phone plan with a specific mobile service operator/Telco?
   No. SBM works across all operators and cellphone types (GSM or CDMA) so you are already to go with your existing cellphone. Your cellphone must have SMS and or WAP capabilities to use SBM.
10. What do I need to start using SBM during the Beta phase?
    All you need is (1) access to the internet; (2) a mobile phone with SMS/WAP capabilities; and (3) an existing bank account or debit/credit card account (4) and of course some funds.
11. How does SBM work?
    Please visit our web site at www.selfbankmobile.com and click on DEMO to view a video demo on how SBM works.
12. What are the key benefits of using SBM?
    Some of the key benefits for all accounts (Mi, Mi-VIP, Mi-BIZ, & Mi-ISO) are: 1 – Buy items using your mobile phone or PDA. 2 – Send Money to family and friends fast, easy and securely using your mobile phone or PDA (at a fraction of the normal cost). 3 – No credit? No proble ...
13. Am I able to post my own SBM affiliate advertisements in the news paper or via online web site or blog etc...?
    Yes. However, you need to get the approval of SBM Corporate first. Please email all your advertisements to customer@selfbankmobile.com for approval before posting. Any violators will lose their SBM account privileges. We highly recommend leveraging any 'online' methods available, before any oth ...
14. Is SBM a bank?
    No. We are not a bank. We are a technology company that provides a unique mobile banking and payment platform to end-users that sits on top of the current banking systems out there today.
15. What is SelfBank?
    SelfBank is the name of SB Mobile's mobile banking and payment system that allows you to transfer money and buy or sell items using your mobile phone or PDA, instead of using cash, debit or credit cards Using SelfBank, you can: • Send, receive, and request money between friends, family, an ...
16. Will SelfBank work on prepaid phones?
    SelfBank can be used on prepaid phones with Internet access or phones that utilize SMS.
17. How old do you have to be to use SelfBank?
    SelfBank users must be at least 18 years old.
18. Are there safety provisions or fraud prevention provided by SelfBank?
    SelfBank uses state-of-the-art 256 bits encryption technology to protect against fraud and unauthorized access to your account. SB Mobile tracks transactions and will report any unlawful or suspicious transactions to government regulatory bodies.
19. How can I start using SelfBank?
    Signing up for SelfBank is easy, fast and free. To set up your SelfBank account: 1. Fill in the registration form 2. Log into the backoffice. 3. Verify your account by uploading: a) Government issued picture ID, and b) a recent(within last 3 months) utility bill that shows your current ad ...
20. How can I access my SelfBank account?
    There are four ways to access your SelfBank account 1. The SelfBank website at www.selfbankmobile.com 2. The SelfBank mobile application that you can download and install on your mobile phone 3. The SelfBank WAP (Wireless Application Protocol) 4. Limited access with SMS